Reviews (351)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is powerful for extending Shopify’s customer registration and profiles, especially for B2B and wholesale. They use it for advanced forms with conditional logic, document uploads, email verification, and separate retail/wholesale flows, all mapped to metafields and tags. Many highlight secure customer self‑service for account edits, smooth tax/VAT onboarding, strong Shopify Flow integration, reliable performance, and exceptionally responsive, proactive support.

Edited April 5, 2019

Very useful App! Great developer service! Just a small amount money saved a lot of work for us! Highly recommend! Well always use! Love~~~~~~~~~~~~~~~~~~~~~~~~

Honeydewusa
United States
Over 2 years using the app
March 15, 2023

Helium Customer Fields app's best for create customer sign-up forms as unique as, and save custom data to customer accounts. The support're nice and fast helping.

PlanToys Thailand
Thailand
12 months using the app
Helium replied March 16, 2023

Thanks for taking time to submit an app review!

April 17, 2023

We just added Customer Fields to our shop and it has been great so far! Their chat option is great and they have answered all of my questions in a timely manner.

Goldscheider of Vienna
United States
About 3 hours using the app
Helium replied April 17, 2023

Thanks for using Customer Fields for your wholesale store! We're happy to hear about your positive experience so far. We're here to help if you run into any snags in the future. 👍

March 24, 2020

I was able to get my customers tagged so that my password protection was automated. This is a great product and the support team chatted with me to get it all set up.

Transformations Lash Artistry
United States
About 19 hours using the app
Helium replied April 13, 2020

Glad you were able to make good use of our auto tag feature! Thanks for the amazing feedback. :)

March 19, 2020

Amazing app with great functionalities to build all types of forms.
Only recommendation would be to include automatic syncing with Klaviyo (which is in progress I heard).

The Royal Key
Netherlands
16 days using the app
Helium replied April 13, 2020

Thanks for the review on the form builder! We are indeed planning out integrations to both Zapier and Klaviyo and will keep you updated. 👍

March 9, 2022

A highly polished, flexible and well-thought-through app, and the only one which enabled us to do exactly what we were looking for. Very impressed and highly recommended.

Harringtons Pet Food
United Kingdom
15 days using the app
Helium replied March 10, 2022

"Highly polished" has our dev team glowing 😇
Thanks for making our day!

January 3, 2019

I have used Customer Fields for two sites thus far and i absolutely love the app. Customer service replies really promptly and can fix the issues very quickly. I recommend!

Pop Society Professional
United States
About 1 hour using the app
March 6, 2019

The app is easy to use and the service was fast and friendly! We use the app to collect customer data required to validate their account. The app worked perfectly for that!

Fireworks Central
Canada
9 months using the app
February 5, 2019

Customer Fields allows us to capture the customer info we need for our business on account creation. Awesome solution, excellent support, and easy integration in our store.

Valley Anesthesia
United States
About 2 years using the app
June 3, 2020

The best app for the client page! Support is always ready to help you!

I faced a number of problems with the optimization of my store - the support team decided this in a day

lisse.com.ua
Ukraine
24 days using the app
Helium replied June 3, 2020

Thank you so much for the positive review! 🎉