Reviews (351)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is powerful for extending Shopify’s customer registration and profiles, especially for B2B and wholesale. They use it for advanced forms with conditional logic, document uploads, email verification, and separate retail/wholesale flows, all mapped to metafields and tags. Many highlight secure customer self‑service for account edits, smooth tax/VAT onboarding, strong Shopify Flow integration, reliable performance, and exceptionally responsive, proactive support.

March 27, 2019

100% recommend this app! It works perfectly for us, and the assistance we've had installing - and having custom code edits made - have been amazing. Super quick responses and always very helpful.

DAKS
United Kingdom
14 days using the app
February 9, 2023

Exactly what we needed to set up our customer registration and approval process. When I had an issue, the Helium team was quick to reply via chat and solved the problem within the day. Thank you!

Wells Abbott | To The Trade
United States
17 days using the app
Helium replied February 9, 2023

I'm happy to hear the account approval process is working well for you! 😄

Sorry for the issue you encountered, but I'm glad our Customer Success team was able to resolve it quickly for you.

May 11, 2022

The email validation field is the most important thing that no other app has. thank you, you saved our life and our business and the JUNK/SPAM and the loss of many email communication, you are the best!!!

kadoonpro
Saudi Arabia
14 days using the app
Helium replied May 11, 2022

Email confirmation for the win! Thanks for the great feedback 😊

August 3, 2017

We love the added detail about our customers this app brings us. It's been easy to use and the couple of small issues we had were dealt with quickly and professionally by the support team - highly recommended

Elise Design
Australia
About 1 month using the app
February 4, 2022

The app did just what it promised and what I expected. The form builder works great, it provides amazing flexibility to build but is easy enough to use. To add files to a customer is the best feature of this app.

LUCY WHOLESALE
United States
28 days using the app
Helium replied February 4, 2022

Yay! Glad you're getting good value out of the form builder + file upload feature for your wholesale store 🎉

March 10, 2022

Simple in it's setup and provides powerful automations for our site. Embeds beautifully with our theme and other apps. The team was very helpful in guiding us through the slight adjustments that we wanted to make.

CASSON
Canada
3 months using the app
Helium replied March 10, 2022

This is an amazingly concise yet thorough round-up... thanks for taking the time to share!

December 7, 2022

It solves a specific business need very well. The app has an excellent user-interface and user-experience design and is very easy to use. Top-tier support team. One of the best all around app experiences we've had!

Shannon Martin Design - Wholesale
United States
About 1 month using the app
Helium replied December 7, 2022

We love our wholesale shops ❤️

Thanks so much for the kind words-- you've made our day!

August 11, 2015

Perfect, does what it says, works immediately, does not conflict with our Loyalty Lion points app, customers can change their email without calling now and they keep their account info and points just fine

5 stars

Low Carb Canada
Canada
About 5 hours using the app
October 26, 2022

great app! fits our needs perfectly. there are a lot of settings that I'm sure would work for any setup you wish for, they have thought of everything. Customer service is impeccable! Fast, friendly and knowledgeable.

Infinite Cables
Canada
17 minutes using the app
Helium replied October 27, 2022

Wow, what a kind review! You're making us blush. 😊
There's always room for improvement, but it's nice to hear that our careful planning has made an impact on you and your store. Thanks! 🎉

February 26, 2021

I needed a clear, easy to manage way for our trade partners to sign up for our wholesale portal and Customer Fields does exactly that. It's easy to configure, looks great, works perfectly and has performed flawlessly!

AccuraTrade
United Kingdom
1 day using the app
Helium replied February 26, 2021

Wow, incredible feedback! Very gratifying to hear, thank you 🙌