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I am using Official Meta App. It is so slow and doesn't respond system.
2. After so much effect, it connects my personal Facebook profile and says the account is restricted.
All systems are automatic, So what should I do?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
There's a lot going on. Which is good and bad! It seems like the app expect you to already know a lot before you get to use it. It's an uphill learning curve, which again, it's exciting and sort of overwhelming at the same time.
it's been extremely buggy. it never syncs and shows products that were deleted months ago, and will only sometimes show new products with no rhyme or reason. finally had to delete it and reinstall, and now it doesn't work at all.
Thank you for taking the time to leave us a review and share your feedback. I'd like to take a look into this further with you and get to the bottom of the sync issue. I'll be sending you a follow up email to gather more information and give you next steps. - Veena S, Shopify Support
Yup Goooooooooooooooooooooooooooooooooooooood Good good good good very good thanks yyyyyyyyyesssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
it takes A LOT of time, manage permissions, authorize people, is so hard to connect shopify with this....i have 15 days trying to connect my fb marketing channel and is impossible, is SO HARD to contact facebook to get some support..
Thank you very much for your review here! I'm sorry to hear that getting the account set up hasn't been an easy process so far.
I would like to take a look with you to see what advice I can offer and help you to get ready to start advertising on Facebook!
I will be in touch via email today to continue our conversation. -Lizzy, Shopify Support
Update: Support was very prompt in responding to a problem I had with this app and helped me resolve it. Five stars for genuine customer care! The app also makes it super easy to integrate Conversion API for more optimised ad results.
Thank you for leaving a review and sharing your recent experience. That definitely isn't the expected behaviour if the app was set up previously. I'd like to hear more about the issues you are currently facing so I can look into this for you. I'll be sending you an email shortly to discuss. - Anna, Shopify Support
IK heb deze app gebruikt zodat ik vanuit mijn webshop producten kan toevoegen in mijn catalogus op fb, want daar heb ik ook een groot publiek wat mijn winkel bekijkt. het is makkelijk dat alles in 1 is ipv alles apart te moeten bewerken.
If it worked properly it would be amazing. It won't even load half of my products. It keeps saying wait 15 minutes for your products to load and then nothing happens. I have been dealing with this issue for over a week now! So frustrating
Thank you for your review. It sounds like your products may be stuck in the approval process. Sometimes, this is due to changes that need to be made, and other times it requires some additional troubleshooting. I will be sending you and email shortly so that we can take a look into this together. - Emily, Shopify Support
Tried several time to connect Facebook with Shopify and doesn't work. All I do is exactly as shown in the instructions and at the end it says "account not connected".... And not even leaving a critical review works? Is that how low we got?
Hey there! Thanks for taking the time to leave a review about your issue. I have followed up by email to see if we can get your Facebook account connected and up and running! -Nick W, Shopify Support.
At first it wasn't working for me, but I think the developers got some of the bugs fixed. Works like a charm now. I love the customizations and the feeling of bringing these two social media platforms into ONE from a business point of view.
