Reviews (5,782)
Refine
-
By rating
Great app because it's really easy to use and set up. Also I look forward to reaching more customers through the app to help my store grow sales. Customers looking for good quality sports products here at Sports4Sure will provide you with just that.
it always seems like my old listings dont get deleted if they are put on draft or deleted off shopify. People seem to always have issues checking out through facebook as well.... it always disconnects with shopify. Hoping it will start to work better.
Thank you for leaving a review. Merchant feedback is very important to us and I want to ensure the app is functioning as expected. I will be reaching out to you shortly via email to ask for more details. - Anna, Shopify Support
I tried it once outside of Shopify. It's pretty good.However there are many rules to remember. You have to remember there are some materials that cannot be posted. For example there are some Jewelry made with buffalo horn that will be rejected to post.
I have tried unsuccessfully for 2 days to change the photos in 3 of my products. It seems that when I uploaded my catalogue to facebook, it changed the layout of my photos, so instead of seeing the product, you know only see a color. I'm at my wits end
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with your products on the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
Relatively easy to set up... took maybe an hour to get it sorted out properly. Hoping it is going to increase sales. The only thing I would say it would be helpful if Shopify and Facebook could have provided a paragraph to insert into the privacy policy.
Set up on the Shopify end went beautifully. It was easy and fast. Problems came with Facebook not understanding our product line and rejecting large numbers of products for issues that do not apply. We're still working on getting those issues ironed out.
Stuck in an endless loop that doesn't go anywhere --
"You are now ready to setting up facebook features" -cool! "check your product status" -sure, why not "your products are approved" -great! "You are now ready to set up facebook features" What features?
Thank you for sharing your experience with setting up our app. I will be sending you an email shortly to look into where you are getting stuck in a loop and complete the set up process together. - Emily, Shopify Support
I am facing a problem with the pixel, I am not getting the correct events and event parameters in my Facebook Event manager. E.g Facebook Showing 3 purchases but in reality, there are zero purchases and also showing zero conversion value for some orders.
I had to investigate forums to connect via business manager. It's not very straight forward. And I am still having problems connecting IG to the correct Shopify catalogue. Seems more advanced set up than we are use to because of the Business Manger on FB.
The Facebook integration with Shopify is useless. I cannot access my catalog, I am constantly dealing with technical issues, and after a recent update the app stopped worked entirely. I do not recommend this. Facebook does not integrated easily with Shopify.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected technical issues you are facing with the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication.
Adil | Shopify
