Reviews (5,785)

Overall rating
3.9
Counts per rating level
  • 57% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
December 22, 2020

This process was very easy to do! i hope that it helps my business grow!!! i hope you you have just as much luck!!

Coco+Oak
United States
2 months using the app
Edited June 11, 2020

Confusing from start to finish, sometimes redundant, and with few accurate (i.e. not outdated) resources for help.

Knot Another Hat
United States
16 days using the app
Meta replied July 3, 2020

Thank you for writing your review and for providing your feedback to us here, although I am sorry to hear that you've found the app confusing to use and support for the app to be limited. I'd be happy to take a look at any problems you're having and offer my assistance, so I will be sending you an email shortly about this—please look out for that and get back to me if you're still wanting some help using the app. -Victor, Shopify Support

March 1, 2021

still learning, i did however struggle to sort out the facebook pixel, but i overcame and im ready to start selling

THE LIVSTORE
South Africa
About 1 hour using the app
April 20, 2020

The app does not do much. Only good because I was able to get all my products onto FB. My website: www.gearscanada.com

Gears Canada
Canada
29 days using the app
Meta replied April 30, 2020

Thank you for sharing this feedback with us! We're always working to make the apps we offer, provide as much assistance to businesses as possible.

I'd like to chat with you in more detail about your experience with Facebook Marketing and how we can help to make it more efficient for your business! I've sent you an email and look forward to speaking more soon. -Lizzy, Shopify Support

February 1, 2021

Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.

Brand Dead
Canada
9 months using the app
Meta replied February 2, 2021

Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support

February 3, 2022

There’s no page at this address Check the URL and try again, or use the search bar to find what you need. please fix??

Giant Bradley's Online Sweet Shop
United Kingdom
8 months using the app
Meta replied February 3, 2022

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist

August 15, 2020

pathetic integration. Facebook business manager makes everything complicated. I wish there was some other way to use it

Discover Curtains
United States
About 24 hours using the app
Meta replied August 18, 2020

Thank you for taking the time to write a review and share your experience. I would love to understand more about your issue and see if we can find a solution. I will be reaching out to you directly via email shortly here! - Nick, Shopify Support.

August 18, 2020

I can't get all of my productes to take and it keeps saying that I need to add a credit card. who can help me with this?

On the Runway Fashion
United States
About 1 month using the app
Meta replied August 19, 2020

Thank you for your review! Facebook requires a valid payment method for any Facebook Ads account in order to pay for marketing. I will send you an email shortly with more information on how to proceed. - Emily, Shopify Support

August 9, 2021

I use this app to sell on Facebook and it has worked well thus far. It is easy to add all my products to my facebook page.

Buck Stalker Attractants
United States
4 months using the app
August 8, 2021

Is there anyone at Shopify who can help me with this app setup and connecting my catalog. Most of my items is disapproved?

SA Knives
South Africa
Almost 3 years using the app
Meta replied August 10, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the trouble you are facing in regards to your products getting disapproved. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.

Adil | Shopify