Reviews (14,941)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful no‑code automation tool for streamlining order management, tagging, inventory tracking, and product/collection updates. Many report saving 15–20 hours weekly and call it a “game changer” for scaling. The visual builder is intuitive, and AI/Sidekick features help create complex workflows. Merchants use it for customer journeys, abandoned carts, SEO tasks, and alerts, praising its reliability and integrations like Slack.

May 24, 2024

One of the extremely beneficial apps that allow us to automate a huge part of our store AND its being regularly developed and enhanced!

Petriotics
Lebanon
Over 1 year using the app
Shopify replied May 26, 2024

Hi, thanks for the review. We really appreciate it!

January 31, 2024

the flows are not working, none!!! when you contact support they suggest hiring a developer to fix this. what a joke!

iLevel Lab
United States
Over 4 years using the app
Edited June 24, 2024

Latest update allowing us to pretty much update anything we need to has made this app perfect. Thank you!

Titan Pop Culture
Australia
Almost 2 years using the app
Edited February 22, 2024

how do i get support for this app ??????? shopify make it impossible to contact them
the description is very confusing and there is no way to contacts shopify app to get support on this app , PLEASE HELP !!!!!!!!!!
this is an update to the original review that was one star and i change it to 3 star since Paul managed to help me with some of the queries , however its still very hard to do straight forward task , i actually used React flow to create some of the more advanced flows , so i am updating this to 3 stars only due to Paul that he really went out of his way to help me, however the system is not user friendly ,

NYCK - New York City Kicks
United States
3 months using the app
Shopify replied November 28, 2023

You can see how to contact support in emails you've gotten from Shopify but also in the Settings / Plan area in the Admin. For Flow specifically, we do provide support through the community forums: https://community.shopify.com/c/shopify-flow-app/bd-p/flow

November 6, 2023

For me it is a great app, and support helps with setting up flows. I think the bad reviews are here only becuase people do not understand the flow logic.

StretchFit™ Slovensko
Slovakia
8 months using the app
Shopify replied November 7, 2023

Amazing. Thanks for the review! For those of you reading this review, do check out the Flow discussion on the Shopify community: https://community.shopify.com/c/shopify-flow-app/bd-p/flow

April 1, 2023

We have been using it for a couple months now to tag orders according to different criteria and it's been doing great for us so far.

Pack Turtle
United States
2 months using the app
March 1, 2023

Needed to differentiate between POS and online customers via a tagging system. All apps that would do this required payment but this is done automatically via flows for free! Thanks!

Clues Fashion
United Kingdom
1 day using the app
Shopify replied March 9, 2023

Great, thanks for the review!

October 31, 2017

Awesome app! Amazingly simple, visual interface with so much potential. Functionality is a bit limited, but it's a brand new app. I have nothing but high hopes for the future of Flow!

Corporate Apparel
United States
About 23 hours using the app
February 12, 2023

Can't do basic things such as update the item's weight, set HS Code designation upon publishing. or set "Continue selling when out of stock" to True. Basic, Shopify-native things. Weak.

Grain & Vine | Natural Wines, Rare Bourbon and Tequila Collection
United States
21 minutes using the app
December 13, 2022

Cant even automate printing a Packing slip for the orders as they come in! Reached out for help and was told that its a great idea and they will take it under consideration in the future.

S&S Electrical Supply
United States
13 days using the app
Shopify replied December 13, 2022

Hi, thanks for the review. What you are trying to do requires a specific action for just your printer and depends on your printer capabilities. Most likely, you need software that runs on your network that talks to the printer (assuming it's not available outside your network where Flow can access it). You may also be able to email things to the printer in order to get it to auto-print. You could send that email via Flow or something else. I suspect the best solution is software that runs on a local computer that connects directly to the printer.