Reviews (4,269)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app makes building Shopify pages much easier and faster, especially without coding skills. They highlight an intuitive drag‑and‑drop editor, flexible templates, and CRO‑focused layouts that can look custom coded. Many report better performance and conversions, praising features like A/B testing, AI‑driven SEO, and strong integrations. Support is frequently described as exceptional, with the team providing hands‑on help, custom code, and quick issue resolution.

September 16, 2025

GemPages has been a great tool for customizing sections across my Shopify store without having to start from scratch every time. I had a specific use case where I wanted to add a GemPages theme section across multiple product templates without affecting the layout of each individual product page. Dzung from the support team was incredibly helpful in walking me through the setup step by step and clearly explaining how to create separate Shopify product templates and apply the section without defaulting everything back to one layout.

Support was fast, clear, and stayed with me until everything was properly implemented. If you’re looking for flexibility in design and reliable customer service, this is a solid solution.

The Cancerkit
United Arab Emirates
5 months using the app
GEMCOMMERCE CO., LTD replied October 7, 2025

Hello The Cancerkit,

We’re so happy to hear that Dzung and our team were able to walk you through your setup step by step and make the process smooth from start to finish. It’s great to know that the solution worked well for your store and that you found our explanations clear and helpful.

If any new ideas or questions come up, please know that we’re always ready to assist.

Cindy
GemPages Customer Support Supervisor

September 13, 2025

So far, exceptional service, and overall you can do around 80% of what you could ever want. There are a few things where you think why isn't this an option, but some have creative fixes, some don't.

The best thing about Gem is the support, by far and away the best web-builder support I've had and that makes for 50% of the experience.

Merry Co.
United States
21 days using the app
GEMCOMMERCE CO., LTD replied October 8, 2025

Hello Merry Co.,

We truly appreciate your thoughtful review. It is great to hear that you found GemPages both powerful and well supported. Our team is especially glad to know that our service made such a positive difference in your experience.

If you ever need help with creative solutions or setup advice, our support team will be here for you.

Auri
GemPages Customer Support Manager

August 31, 2025

Their support staff is extremely helpful and go above and beyond with explanations, sending you screenshots before you even ask showing exactly what to do to ensure you get the best end result. Love the drag and drop feature and Version 7 is amazing!!! Super easy, no-code web design has never been easier....and oddly satisfying to see it all come together

Newverest
United States
2 months using the app
GEMCOMMERCE CO., LTD replied October 7, 2025

Good day Newwerest,

We’re thrilled to hear that you’ve enjoyed using GemPages and that our support team’s detailed explanations and screenshots made your experience smoother. It’s great to know Version 7 and the drag-and-drop tools have helped you design easily and confidently.

Should you ever need more guidance or creative suggestions, our team will be right here to help.

Cindy
GemPages Customer Support Supervisor

August 31, 2025

A friend recommended GemPages when we were struggling to customize Shopify’s built-in themes, and it truly turned out to be a game-changer. Within just one day of using it, we were able to build a site that looked and worked exactly the way we wanted.
What really makes GemPages stand out is their support team. They respond incredibly quickly, but more importantly, they go beyond standard answers. They take the time to fully understand the problem and guide you through solutions with patience and clarity. Huge thanks to Rukki, Tony, and the Technical Team! In my case, they even created a custom fix and rewrote a template to get it to work for us. It was clear they genuinely cared about getting everything right.
That level of dedication is rare, and I truly appreciate it. Overall, I’m extremely impressed and grateful.

always finley
Singapore
24 days using the app
August 29, 2025

I’ve been using it regularly and find it very convenient for building pages. Even when issues arise, the responses are always prompt and courteous. I truly recommend this service.

셀레나의원
South Korea
28 days using the app
August 29, 2025

I honestly can’t say enough good things about the GemPages customer support team. Their help has been absolutely incredible – they respond so quickly, are always patient, and consistently go above and beyond to make sure I get everything working perfectly on my site.

Special shoutout to Dzung, Pauline, Nathan, Kyle, and Ken – each of them has been so generous with their time, walking me through detailed instructions, sharing helpful videos, and making adjustments that I simply wouldn’t have been able to do on my own.

It’s rare to find a support team that is this responsive, knowledgeable, and genuinely caring. Thanks to them, I feel confident using GemPages, and I truly couldn’t have done it without their support.

Highly recommend both the platform and the amazing team behind it! Exceptional!!

Amaka
United Kingdom
3 months using the app
August 27, 2025

GemPages has been a game-changer for our Shopify store! We've used it for about a year to create unique landing pages that our theme couldn't handle. It's incredibly user-friendly and the support team is always fast and helpful.

Relive The Moments
United States
10 months using the app
August 27, 2025

Extremely responsive help and dev teams make GemPages worth it! In the 1+ years we've run on GemPages, our team has utilized their help numerous times and we've seen features on the change log come to fruition in impactful ways for our site. Shopify itself is an absent corporate blob and their front end builder is really limited, but GemPages gives you real people and helpful tools for a highly customizable site building platform. As the user, you can balance drag-and-drop with actual coding to suit your needs.

FoR Fine Art
United States
Over 1 year using the app
GEMCOMMERCE CO., LTD replied October 7, 2025

Hi FoR Fine Art,

We truly appreciate your thoughtful feedback and are delighted to know that GemPages has continued to deliver value for your team over the past year. Hearing how both our support and development teams have contributed to your success is incredibly motivating for us.

If you ever need further assistance or want to explore more advanced customisation ideas, we’ll be right here to help.

Bella
GemPages Customer Support Supervisor

August 21, 2025

I've only been using Gempages for 2 weeks but so far I'm very impressed with how easy it is to use and even moreso how feature rich it seem to be.

I've had to reach out to support twice and they have been very helpful in addressing my questions - along with very timely response.

Still learning but so far so good.

CRYSTAL™ Deodorant
United States
7 days using the app
August 19, 2025

I used this app for 1 year and my site slow down and to load my product page takes 15-20 sec. And i had some issue that my template disorted if I wanted to uninstall, i talk with them but they did't help me with a real solution.

MindFit
Romania
About 1 year using the app
GEMCOMMERCE CO., LTD replied August 19, 2025

Hello MindFit,

It's Auri, a Customer Success Manager at GemPages.

I am truly sorry to hear about your experience. Page loading speed can be influenced by many factors, including content size and even external network conditions.

Since you had designed many templates with GemPages, uninstalling the app may have caused some display issues due to missing code.
That’s why we advised that you can safely redesign your pages using Shopify’s default editor afterwards.

I appreciate your feedback and will continue working to improve. If you need any additional support, our team will always be here to help.

Auri
GemPages Customer Success Manager