Reviews (4,262)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app makes building Shopify pages much easier and faster, especially without coding skills. They highlight an intuitive drag‑and‑drop editor, flexible templates, and CRO‑focused layouts that can look custom coded. Many report better performance and conversions, praising features like A/B testing, AI‑driven SEO, and strong integrations. Support is frequently described as exceptional, with the team providing hands‑on help, custom code, and quick issue resolution.

August 4, 2025

Annie was amazing with helping me with issues I was having configuring my product page. She was responsive and knew exactly what I was needing fixed and made it happen in a timely manner. This app is fantastic. Better than any other page builder app I have used in the past. Super customizable and very easy to navigate! Highly recommend to others

The InstaLift
New Zealand
19 days using the app
August 2, 2025

GemPages has been an invaluable partner in shaping our online presence. The platform empowers us to create a truly unique, positive user experience for our customers — something that sets our brand apart in a competitive market. Their support team is exceptional, often going above and beyond by diving into the backend to quickly resolve any challenges. A special thanks to Tony, whose expertise and dedication have been nothing short of outstanding. Simply put, we wouldn’t be the brand we are today without GemPages

Cleoflora
United States
5 months using the app
July 30, 2025

I cannot speak highly enough about GemPages. Before GemPages I had never built more than a basic shopify store but for this brand, we needed something that could be way more custom and cool and creative. It takes maybe a few hours to get the hang of it and then it's simply the best. Gempages has this powerful and intuitive drag and drop website building interface that allows you to build pretty much whatever you can think of. It's incredibly empowering and fun to use. Beyond being a great product the customer support is incredible. Their entire team goes above and beyond to help you solve your problems when you get stuck. It's like nothing I've seen anywhere else and it's really special. They've even sent Looms to help show and teach me what they did. Special thank you's for Pauline, Tina, Tony, Ken and Sinclair for their support and everyone I've encountered in their support department has been fantastic. Gempages is truly a gem.

CALI FLWR
United States
3 months using the app
July 29, 2025

Before discovering Gem Pages, I felt constrained by my website’s limited design options. Gem Pages has not only made customization easy and intuitive, but it’s also unlocked virtually limitless possibilities for tailoring every aspect of my store. I highly recommend this app—its customer support is phenomenal, consistently responding quickly and precisely to any questions. Gem Pages has truly transformed the way I build and manage my pages!

Para Paquetes
Mexico
9 months using the app
July 25, 2025

We’ve been using GemPages for a few months and it’s been fantastic. We hit a few snags integrating our store with our ideas, but the GemPages team stepped in every time. From major third-party app integrations to minor technical fixes, both the app and their support have been five-star. Live help is fast, and the builder is now essential to our store, we honestly couldn’t run our e-commerce site without it. 5/5 Would definitely recommend!

BonChef
United Kingdom
4 months using the app
July 23, 2025

I've been using GemPages for a while now, and while the app itself is intuitive and powerful for building custom Shopify pages, it's the technical support that truly stands out.

The support team is incredibly responsive. They are very quick to answer any queries, no matter how complex the issue. What really impressed me is how they don’t just offer quick fixes. They dive deep into the problems, even the highly technical ones, and guide you through them with patience and clarity.

They consistently went above and beyond to make sure everything worked perfectly, offering me a custom solution and recoding a template that did not work for me. Their team never hesitated to jump in and find a solution. It's rare to find support this dedicated and proactive.

I'm beyond impressed and grateful for the level of help I received. If you're on the fence about using GemPages, know that you're not just getting a great product—you’re getting a support team that genuinely cares about your success.

Vitamix Australia
Australia
Over 4 years using the app
GEMCOMMERCE CO., LTD replied October 7, 2025

Good day Vitamix Australia,

Your thoughtful feedback means a lot to us. We’re thrilled to hear that our support team could make such a strong impression and provide in-depth help with your custom templates and coding. The team takes great pride in solving complex issues and ensuring that every user experience feels smooth and personal.

If you ever need help again, please know we’ll always be here and happy to assist.

Auri
GemPages Customer Support Manager

July 24, 2025

This is the most useful app on Shopify imo. Easy to use, customize, replace entire sections of our website in hours instead of days. The support is top tier, super quick and responsive. I highly recommend GemPages.

Thanks again guys!

Big Bear Sunglasses
United States
10 days using the app
July 17, 2025

Amazing Support from Sinclair!

I rarely write reviews, but I had to take a moment to shout out Sinclair from the GemPages support team. Not only was he incredibly fast to respond, but he also went above and beyond to help me solve a page design issue that was stressing me out. Sinclair was super friendly, patient, and knowledgeable — he walked me through everything step-by-step until it was perfect.

It’s clear that GemPages cares about their users, and support like this makes all the difference. The app itself is powerful and flexible, but having a support team like Sinclair behind it gives you real peace of mind. Highly recommend both the tool and the team.

Aurevia
United States
2 months using the app
GEMCOMMERCE CO., LTD replied July 21, 2025

Hi Aurevia

Thank you so much for such a thoughtful and generous review! We're so glad Sinclair was able to make such a difference for you during a stressful time. His effort and guidance are deeply appreciated, and we’ll be sure to share this with him – he’ll be over the moon to read it.

Should you ever need help again, please don’t hesitate to reach out – we’re always here to support you.

Auri
GemPages Customer Support Manager

July 15, 2025

I was experiencing some coding issues with Klaviyo, and Ann was very patient and helpful and made my button to popup process seamless. Very knowledgeable support. Also, love all the things you can do inside Gempages, there's no way I could do this inside a regular builder. If you want an actual branded website, get Gempages.

Aerlune
Canada
19 days using the app
GEMCOMMERCE CO., LTD replied July 17, 2025

Good day Aerlune,

We’re so happy to hear that Ann could help with your Klaviyo integration! She’ll be thrilled to know her efforts made the experience smooth and hassle-free for you. Your praise for the flexibility of our builder really encourages us!

If you ever run into new questions, we’ll be ready and happy to assist.

With appreciation,
Justin
GemPages Technical Support Leader

July 15, 2025

I have played with other plug in platforms, but no others are this user friendly. The customer service is AMAZING! ANYTHING I have had trouble with, they have helped me. their response time is quick. They send me videos on how to do things, if there is a coding error, they go in and fix that for me. I have had many zoom calls with them learning how to use the platform. They are patient with me, and super on top of my needs. This plug in also utilizes shopify, which some others don't. I love GemPages and the staff!

Connect Mushrooms
United States
4 months using the app
GEMCOMMERCE CO., LTD replied July 17, 2025

Good day Connect Mushrooms,

We truly appreciate your detailed review. It means a lot to us that you’ve had such a positive journey with our team, from quick responses to live Zoom sessions. Your kind words about our training and support will really motivate the whole team!

If there’s anything else we can help with, just let us know—we’ll always be happy to support you further.

All the best,
Auri
GemPages Customer Support Manager