Judge.me Product Reviews App

Judge.me syncs our Google Business Profile reviews into Shopify, which was the main reason we installed it. We had 27 five-star Google reviews that customers on our site couldn't see.

Ran into a snag where the reviews synced correctly and showed as published in the dashboard, but our Testimonials Carousel header was still counting only our 2 on-site product reviews instead of all 29. Settings all looked right on our end, so we reached out.

The AI assistant confirmed what we'd already worked out but couldn't move it forward. Once a human joined, it was sorted quickly, they understood the problem immediately and fixed it without making us reconfigure anything.

That's the part worth calling out. Plenty of apps have support that just links you to a help doc. Judge.me's team actually diagnosed it and resolved it.

We sell used OEM auto parts, mostly one-off salvage pieces at $200–700. Customers are spending real money with a store they've never bought from before, so visible reviews aren't a nice-to-have, they're the difference between a sale and a bounce. Getting our Google reviews onto our product pages matters more to us than almost anything else on the site.

Recommended.

Exceptional company and outstanding service. Over 15 years in e-commerce, I’ve tested nearly every review app on the market, and I initially underestimated what Judge.me could deliver for the price. It is far more powerful and reliable than legacy solutions that cost tenfold—delivering top-tier features at a fraction of the cost.

The team at Judge.me were very responsive and helpful. They helped us add the trust badge to our website and ensured it was placed in a location that is both visible and at the same time maintains a clean UI. They also ensured it matched the colors of our website for a consistent look. Thank you Judge.me team for all the support. Highly recommend!

I have dealt with many customer support teams across many different platforms, but this experience genuinely exceeded even a five-star rating.

I contacted support at around 1:00 a.m. because I was facing a serious and fairly complex issue. The AI assistant immediately recognized that the matter required human support and quickly connected me with a live support agent. Marina responded within approximately three minutes and started working on the problem immediately.

What impressed me most was not only the speed, but the quality of the communication. While she was investigating the issue, Marina kept me informed and regularly let me know that she was still working on it and where things stood. I was never left wondering whether my case had been forgotten.

Despite the complexity of the problem, it was resolved professionally and correctly in roughly ten minutes. The entire experience was exceptionally efficient.

What makes this support stand out is the combination of speed, professionalism, precision and genuine kindness. Even in the middle of the night, I was not simply given an automated response telling me to wait for days. I received real human assistance almost immediately from someone who took responsibility for the issue and handled it extremely well.

I have communicated with many customer service teams over the years, and this was genuinely one of the best support experiences I have had.

Marina and the entire support team absolutely deserve more than five stars. Thank you for the outstanding service.

There were technical problems I had, that luckily only affected 3 customers but looked bad on behalf of my business.

It was resolved pretty quickly chatting with Lorenzo, walking me through it all, and answering all of my questions

Agent was helpful in fixing the issue reported. As far as the app goes, this has been an ongoing issue which I have experienced everytime the theme updates. It would be nice to have Judge me fixed it once and for all instead of getting help from support everytime. Also nice to have a lower paid version instead of the 15 USD as not all businesses can afford it.

Great app for collecting and displaying product reviews. Easy to set up, reliable, and works perfectly with Shopify. The features are excellent, and the support team is very helpful. Highly recommended for building customer trust!

after one day with Judge.me We got more reviews then all the years we are on

Support is always active and really look like want to help, but always mess up something in my theme.
Edit widget colour becomes an issue where I have my buy buttons gone. Fix one issue and the other unrelated issue pops out.
I had weird colours, I had widget background spread all over the product page, I had buy buttons gone.

So far it's reasonable and effective. I'm on the free version currently. If I get a lot more reviews I would upgrade to take advantage of the automations.