Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

July 31, 2026

am facut o greseala si acum astep remedierea problemei cu ajutorul echipe i seph ma ajuta , multumesc pentru intelegere

Miledy Naturals
Romania
Over 6 years using the app
July 30, 2026

Cyrus solved my query in no time!! Thank you for the excellent support.

Duck Duck Goose
South Africa
12 months using the app
July 29, 2026

CYRUS is top! Very well assisted. thanks

Ventus
Cyprus
About 1 hour using the app
July 29, 2026

Trying to solve the integration issues between Shopify and Mailchimp, customer service advisor, Rhedd is very friendly actively helping to solve step by step.

REVELOT
Malaysia
About 7 years using the app
July 28, 2026

The help is excellent. Lori was an incredible help. She was very patient, and professional.

Warbler Hearing
Canada
28 days using the app
July 28, 2026

Great experience with Mailchimp support. Cyrus was very helpful, responsive, and made the process easy to understand. Thank you for the excellent assistance.

BeeVitamins
Australia
About 7 years using the app
July 28, 2026

I had a great experience with Mailchimp Customer Support, especially with SEPH. They were incredibly helpful, patient, and genuinely committed to solving my issue. We actually got disconnected during our chat, but instead of leaving it there, SEPH followed up, got back to me, and continued investigating until we found the root of the problem.

It's rare to come across support that is so proactive and dedicated. I really appreciated the excellent communication and the effort they put into making sure my issue was fully resolved. Thank you, SEPH, for the outstanding support!

LuLuLa Cosmetics
Greece
5 months using the app
July 26, 2026

David was very prompt and helpful.

Alaska Peony Market
United States
About 4 hours using the app
July 23, 2026

Rhedd was very helpfull and so pacience with me.Thank you!

Pattersons Boutique
New Zealand
6 months using the app
Edited July 30, 2026

Great help from CS through my integration. Timely support by David !

sweap_sg_estore
Singapore
8 months using the app