Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

June 1, 2026

I had very simple app integration that I didn't understand, Mary with the chat support made it very easy to figure out and helped me fix it in minutes with just a few clicks. Overall I am very impressed with the customer service and the was of use in the app both on mobile and the computer.

Reum Creations
United States
Over 1 year using the app
June 1, 2026

Top class support from Troy, thanks!

Looksee Mockups
New Zealand
4 months using the app
May 31, 2026

Very helpful support, especially from Mary

Yakima Australia Pty Ltd
United States
About 1 hour using the app
June 1, 2026

Lori was able to get right to the details that I was looking for.

Fabric Café
United States
5 months using the app
May 31, 2026

Had a minor connection issue and got really great customer service from Nadz. Appreciate it!

Real Techniques
Australia
About 7 years using the app
June 1, 2026

Nadz was polite and very knowledgable helping me with my issue regarding MailChimp App feature

hkmedicalstore.com
Hong Kong SAR
Almost 6 years using the app
May 31, 2026

The customer service rep was efficient and solved my issue quickly. My email pop up subscription now works

Cocoacouture Miami
United States
27 days using the app
July 14, 2026

Troy was extremely helpful and knowledgeable, thanks

Cimmermann
United Kingdom
About 5 years using the app
July 24, 2026

Tuve una experiencia muy buena con el servicio de atención al cliente de Mailchimp. Cyrus fue muy amable, rápido y resolvió mis dudas con claridad y eficiencia. Gracias a su apoyo pude continuar con la configuración de mi cuenta sin problemas. Muy recomendable.

LUXEN
Spain
About 18 hours using the app
Edited July 10, 2026

It's a good App you use for new businesses making sales. I will refer to other sole traders

Cavora Essentials
United Kingdom
1 day using the app