Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

December 15, 2025

Excellent customer support! I spoke to Dean and he helped me navigate the multiple issues that I was running into. He provided screenshots and clearly and kindly explained what he was seeing. Thank you Dean for your great service!

Alsip Nursery
United States
10 months using the app
December 12, 2025

David was of great help. He solved my problems.

Ciamor Skincare
United States
Almost 2 years using the app
December 12, 2025

David is a CS GAWD - he diagnosed and walked me through step by step exactly what needed to be done to get my Shopify and Mailchimp synced and set up. Could not recommend enough... just wish the chat didn't go away when I navigated away from the tab but that's it. David's the man.

RT Facts
United States
About 1 month using the app
December 11, 2025

Great support from Rhedd!

HOPE & IVY | Women's Occasionwear With Beautiful Embroidery & Prints
United Kingdom
Over 6 years using the app
December 11, 2025

Troy was a great help fixing my issue quickly and professionally!

halfwine.com
United Kingdom
23 days using the app
December 11, 2025

Dean did an fantastic job helping me connect the Mailchimp App to my Shopify store .... that you very much for your patience and help!

Carl Doghouse Photography
United Kingdom
About 1 hour using the app
December 9, 2025

Dean and Nadz sorted my small issue very quickly! Thanks both

The Snowdonia Honey Co.
United Kingdom
7 months using the app
December 9, 2025

the customer supper is great , specialy CYRUS was realy helpfull :)

Feel Awsm
Slovenia
About 2 months using the app
Edited December 10, 2025

David was helpful and talked me through the entire process to get my mailchimp account all sorted out.

*ssTricks
United States
Almost 6 years using the app
December 8, 2025

Mailchimp customer service - Dean, was super helpful to us recently in resolving a problem we experienced between Mailchimp and Shopify. He was very patient as he walked me through his recommendations in the process of trouble-shooting. Our problem was resolved and Dean followed up with me again after everything was resolved to confirm everything was working properly. Thank you Dean for your support!

ProResolveSPMs.com
United States
Over 6 years using the app