Reviews (1,520)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.
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Great customer service experience -- even at 3:00AM! Thanks to Troy for stepping up and helping me work through some start-up issues.
Great integration. Ran into an issue with app embed, but RAFF from customer support helped me get it sorted quickly so that our email capture could run smoothly :)
Rhedd was very helpful with my concern about pausing my account. I feel as though I have paid into this account without using it, so I need to know how to pause it to learn more about how to use the app for my business. Rhedd assured me that I would not be charged until I restart my account. The representative's knowledge, patience, and kindness were very satisfactory and helpful.
Rhedd was excellent, troubleshooted and resolved my issues as well as helped with a bit of housekeeping!
Thanks again, Rhedd!
Great support - thank you Rhedd!
Very useful, and great customer service! Marlyn was super helpful and friendly. So nice to get help from a live person rather than AI responses or articles.
RAFF was great, helped us find the issue straight away. great support
Great support very responsive. NADZ was very helpful resolving my tag syncing issue and answering various other questions about the integration between Shopify and Mailchimp.
Been trouble with sync and integration from day one. The support at MailChimp havent done anything to solve our trouble, been in contact with them daily. Wasted enough time to get help from MailChimp. Stay away!!
Hi there, very sorry to hear about your experience. Our integration-specific experts have reached out to you directly to try and help. If you have any questions at all please don't hesitate to get in touch via mc-integrationsupport@intuit.com.
Excellent app for our growing store, and exceptional customer service and support from Sher to help work through a sync issue we were encountering. Customer service is a lost art these days, and Sher went over and above to deliver for us.
