Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

November 18, 2025

David was great in terms of support

Monarch MD Medical Aesthetics
Canada
About 4 years using the app
November 17, 2025

Dean was super helpful! He helped me fix my Mailchimp issue and explained everything clearly. Really patient and friendly — made the whole process easy. Thanks, Dean!

Natural Riches
United States
About 1 hour using the app
November 17, 2025

The customer support or especially "TROY" was great he helped me set up my account, with which I had a small problem literally small - sometimes you just don't see those things - and he helped me set it up. The app is great since ive had previous experiences with mailchimp but not directly with shopify - looking forward to it.

Thank you Troy.

Aurora Skincare
North Macedonia
About 1 month using the app
November 14, 2025

I had caused a little problem on my website and Dean rectified it for me. He was very helpful and patient. Thank you Dean

The Smelly Bakery
United Kingdom
Over 2 years using the app
November 13, 2025

Cyrus was very helpful when I needed support.

Tracie's Boots and Buckles
United States
Over 6 years using the app
November 12, 2025

I got help from Mary when I had issues with tag syncing. Even though the issue was just due to a delay in syncing and resolved itself, she was very patient and walked me through the process all the way through. Great support!

Shelbru
United States
Over 1 year using the app
November 12, 2025

Great customer service, Rhedd was super helpful.

Flute Center
United States
Over 5 years using the app
November 12, 2025

SEPH was very helpful and helped me solve an ongoing problem I've been trying to figure out for awhile. Previous attempts to get help through chat and email did not work. Thank you so much to SEPH for doing a great job and solving my problem!

West Fork Farmstead
United States
Almost 3 years using the app
November 10, 2025

Great support from Rhedd, thanks!

ThreadsofLifeUK
United Kingdom
About 3 years using the app
Edited November 11, 2025

Excellent customer service, we are too small to use mailchimp but they have always been super helpful.

Dr Gus Nutrition
United Kingdom
Over 4 years using the app