Reviews (1,521)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

Edited November 11, 2025

Excellent customer service, we are too small to use mailchimp but they have always been super helpful.

Dr Gus Nutrition
United Kingdom
Over 4 years using the app
November 7, 2025

Rhedd was great in helping with the synching of Mailchimp to Shopify

Soma Active
France
7 days using the app
November 7, 2025

Rhedd really helped me when I had syncing concerns. They got straight to the point and worked quickly and efficiently. Was realy pleased with the help they provided

Lotus Imports Ltd
United Kingdom
12 months using the app
November 7, 2025

Cyrus from customer support is a gem! He helped me figure out the connection issue I was having and went above and beyond — even followed up by email after we got disconnected. 100% recommend downloading the app!

Tail Blazers Etobicoke
Canada
About 1 year using the app
November 6, 2025

The support team answered really quickly and Lori was very helpful. Thank you!

Palestine Solidarity Campaign
United Kingdom
Over 1 year using the app
November 6, 2025

really poor app. does not pull new subscribers from shopify to mailchimp account - really bad
waste of money and so much time

Dana Cooper Bermuda
United States
Over 3 years using the app
Intuit Mailchimp replied November 6, 2025

Hi there, thank you for the feedback and sorry to hear you are having trouble. Our team have reached out to you directly to try and help. Alternatively please get in touch with our integration experts via mc-integrationsupport@intuit.com if any questions.

Edited November 7, 2025

Having an issue currently, but the Seph from the support team was very responsive over live chat. It was easy to set up. Hopefully we'll get the outstanding part resolved quickly.

3 Legged Thing
United Kingdom
2 days using the app
November 5, 2025

Rhedd was really helpful, thank you.

TheSunPays
South Africa
Almost 5 years using the app
Edited October 15, 2026

Customer support was great. I was always reconnected to the same representative, or he would reach out again to help me resolve our issue and guide me through every step!

ELEO Garten
Germany
Over 3 years using the app
November 4, 2025

thank you mailchimp! jay ann was very helpful and prompt in answering my queries.

Serenity Gallery
Singapore
About 1 hour using the app