Reviews (1,520)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.
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Great customer service. Lori was amazing.
Spoke with Rhedd a few times and he was very helpful in explaining all the sync issues and how to take care of them.
Cyrus and Troy were very helpful. Cyrus even followed up with an email when our chat was suddenly disconnected to ensure that I had managed to fix the issue he had been helping me with. Great customer service!
Switched from automated emails using Shopify Flow, to Mailchimp. I wasn't seeing that the first automated flow was producing anything with Mailchimp and reached out to support to see if I had set it up correctly. David was my rep and he helped check everything over to confirm that I had indeed set things up correctly and he informed me of what to look out for when it came to which add-to-carts were going to go through the flow and not. David was very friendly and helpful and the chat functionality is very convenient.
Rhedd is helpful and respond quickly to my questions.
David from the customer support team helped me a lot with troubleshooting. Thank you David!
I had a truly fantastic experience with Mailchimp’s support. I was assisted by Cyrus, who spent a lot of time helping me with great patience and kindness. She went above and beyond to make sure my issue was solved, and her professionalism and friendliness really stood out.
It’s rare to receive such excellent customer service, and I’m very grateful for the support I received. Huge thanks to Mailchimp – and especially to Cyrus – for an outstanding support experience!
Rhedd was great when i started incurring some issues, the app itself is good (i suspect i havent got mailchimp setup correctly).
Lori was quick to respond and resolve my issue. Service was fast and thorough.
helpful! diagnosed the issue immediately and helped me move ahead. thank you! jay ann was great.
