Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

September 5, 2025

Paul was a really helpful guy!!!

Coast To Coast Hats
United States
16 days using the app
September 4, 2025

Worked with Dean on several issues that we needed clarification and training on. Dean was very helpful and extremely patient as we worked through the issues. Thanks Dean! I hope if I need help again I am fortunate to get Dean again as my tech!!

Clementine Ft Mitchell
United States
1 day using the app
September 3, 2025

Aaron help me a lot with the connection problem I had. He was really helpful and patience.

Lumysi LLC
United States
3 months using the app
September 1, 2025

Could never get any help. Despite 2 "onboarding" calls (one of which I was told to call tech support for an emaill??? not!)

They charged me 4 times for 4 different things, despite repeated emails, uninstalling the app and deleting it.

NO ONE listened to the actual issue (which wasn't technical) and they won't delete the charges. So I'm notifying my Attorney General...

Maybe now you'll pay attention???????

Bull City Olive Oil Co.
United States
18 days using the app
Intuit Mailchimp replied September 2, 2025

Hi there, thank you for the feedback and very sorry for the experience so far. We've reached out to you directly to try and get these charges rectified as well as to get you set up properly. If you have any further questions, please don't hesitate to get in touch with our integration experts via mc-integrationsupport@intuit.com. We're here to help!

August 28, 2025

Aaron was so helpful and professional! I needed help syncing to Shopify. Aaron was kind and gave clear directions.

The House of Grace Huxley
United States
About 1 hour using the app
August 29, 2025

Rhedd responded in quick time and advised on the solution to fix our problem (mapping shopify customer COUNTRY field to mailchimps audience COUNTRY field).

and with a lovely manner as well.

kudos.

TerracottaDistribution
United Kingdom
Almost 5 years using the app
August 28, 2025

Very nice and friendly help from Rhedd!

Copenhagen Trackers
Denmark
Over 2 years using the app
August 28, 2025

It works right out of the box as it should. A huge shout-out to David for helping me out!

Muscle Rehab
United States
Over 6 years using the app
August 26, 2025

I got help from RAFAEL about a Mailchimp issue and he was fantastic. I appreciate that he stuck with me as we navigated the issue and he was able to find the solution to the problem.

Cool Corks
United States
6 months using the app
August 22, 2025

David was amazing. Really attentive and helped me sort out my problems effectively and efficiently. Thanks!

Santa Barbara Forge
United States
10 months using the app