Reviews (1,204)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.

Edited August 24, 2020

Switched over to PostScript after using a competitor's service for years, this platform is far superior. Not only are the interface and functionality amazing, but the support is phenomenal. Anything we need, we're able to get concierge-level support on the spot. Amazing app and team!

Eu Natural
United States
7 months using the app
October 19, 2020

I use Postscript to send SMS messages and have had a great experience so far. I had an issue with uploading my customer list and two team members (Zev and Maddie) helped me solve my issue really quickly. I am very impressed with both the app and the customer service! Highly Recommend

Goba Tea
United States
1 day using the app
December 14, 2022

I received the best service by Meg.. she literally helped me set up my entire sms marketing plan ... very detailed , and informative with answering all my questions ... im so glad i was able to complete this task today ;) ..Meg def made it happen and i appreciate her for everything .

dannigyrlsplayhouse
United States
About 1 hour using the app
Edited August 12, 2020

Couldn't have asked for a better app for SMS and email engagement. Customer Service was available late night and helped me through the entire setup. Any problems I have run into have been solved expeditiously. Look forward to using this app to engage customers and generate sales.

Simple Stature
United States
About 1 hour using the app
October 5, 2021

Postscript is such a seamless SMS marketing platform. It has really been a marketing channel that has changed the game for our business, we've been able to connect with customers on an intimate level. Their team is incredible, Travis has been such a great help and amazing to work with!

Three Ships
Canada
10 months using the app
May 11, 2020

I love how the app allows me to send picture messages w/o having to click on a link! It also tells the user who the message is from which is very helpful. I also like being able to receive messages from the customer & be able to respond to them through the app. Very happy with the app.

Branded Envy
United States
4 months using the app
April 21, 2021

We're very new to SMS, but the support at Postscript is phenomenal. They make everything turnkey, which is so important for small businesses that have a million things to do in a day. Easy to install and implement, and friendly and helpful customer service. What more could you ask for?

Artisan Revere
United States
Over 1 year using the app
May 24, 2021

Great app for marketing and providing customer service. Customers like to send a text more than email and it seems more conversational on their end. The dashboard is super easy to work and find things. Sherrod at Postscript was super helpful and fast with helping us with our questions.

Orchard Way
United States
About 1 year using the app
February 4, 2022

I love the Postscript / Shopify integration! It has made communicating with my customers so much more personal and convenient. Also, shout out to the Postscript support team, who are the BEST out of any software company I've worked with. They are always so competent, kind, and cheerful.

Roar Organic
United States
4 days using the app
Edited April 1, 2022

I was with Blueprint for the Beta period, loved the guys over there but Postscript is more built out and gives us all the tools and support needed to help our ecommerce business grow. Postscript allows for the best integrations and segmenting is on a whole other level. Highly recommend!

NUTSÓLA
United States
Over 1 year using the app