Reviews (1,204)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.

March 4, 2020

Super user friendly, exceptional customer service, intuitive interface, and the preview of the message shown on a phone rather than just in text format is so much fun! We switched from another platform and wish we didn't wait so long. Best out there - and now with the best pricing by far!

Prep Obsessed
United States
About 1 month using the app
July 29, 2021

I wanted to try out texting since my email campaigns don't have a high open rate. Customer service has been fantastic - they do an onboarding call and have super fast and helpful people available on chat. Surprisingly robust segmenting available, with lots of ideas for marketing campaigns.

Cuddle Sleep Dream
United States
7 days using the app
December 28, 2021

We have been trying to get set up with sms marketing when we have the free time. The support team has been nothing short of incredible to work with!! We are so happy to have their help && special shout out to Sherrod for the extra help on getting some of our set up issues fixed. THANK YOU!

Kindred People
United States
Almost 2 years using the app
Edited October 15, 2020

Very quick response! I had a great time chatting with their customer support rep with PostScript. They did a great job without being intrusive. It also inspires me to implement a better workflow with our own customer service team to do a better job at delivering excellent customer experience!

LakiKid
United States
23 days using the app
May 1, 2019

If you’re not doing SMS marketing, you’re already behind. Postscript is the best SMS marketing tool out there for Shopify sites and I’ve been recommending it to everyone in my network. They have A+ customer service and are constantly adding new features. Plus, they’re actually based in the US!

The Cereal School
United States
3 months using the app
Edited June 24, 2020

I use this app to send customer notifications of new arrivals and sales. I like how right after sending notifications I see my traffic increase and i’m able to set up flows to remind customers of abandoned carts or up sell. When ever I have a questions they answer all my questions right away.

Araly’s Boutique
United States
7 months using the app
Edited February 5, 2021

Shannon is so helpful. She really went above + beyond to help me troubleshoot an issue today. She also set up email notifications, which I did not even know were possible. A great app that's really pushing our conversions over the top with little effort and cost. I highly recommend Postscript.

Wicked Good Perfume
United States
About 2 years using the app
June 14, 2019

We have been using postscript for the past 3 months and have see a huge increase in recovering abandon carts. The postscript team has been awesome!! It's a US based team with supper quick response. They also have given us a lot of suggestion on implementing new strategies that really work.

Jacks Surfboards
United States
4 months using the app
August 9, 2022

I'm new to SMS marketing and Postscript has been a really user-friendly app. The customer service is excellent, anytime i've had a question they've always been extremely helpful and thorough. Today I chatted with Sandy who helped me with my own self-created technical difficulties! Thanks Sandy!

Fruit For Thought by Sigona's
United States
About 1 month using the app
Edited September 12, 2020

I had the pleasure of chatting with Shannon who answered my questions and gave me a link to a tutorial for more info that I was looking for. Thank you Shannon for friendly and accurate customer service!
So far, I enjoy this app as it has several features that help automate and gain subscribers.

Jellyfish Tide
United States
11 days using the app