Reviews (9,729)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up, integrates seamlessly with their store, and requires little ongoing work. They like the clean, mobile‑friendly interface, strong order tracking, and how it mirrors existing branding and collections. Many report “free” extra traffic and higher conversions, especially via accelerated checkout. Shop posts and campaigns are praised for pay‑per‑sale marketing, and support and the AI assistant are described as helpful.
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while still learning, this app helps get our products out there for shoppers to find
Easy to set up and integrates well with Shopify. Helps showcase products in a clean and mobile-friendly way. Great for reaching more customers through the Shop app.
Like how its setup for stores. But not a fan of the site editor.
I have been using shop for while and running my store got way easier with Shop. Setup was quick, tracking is smooth, and my customers love how easy it is to find stuff and follow their orders. 100% recommend!
Shop Pay has been a great sales channel for my Shopify store. The checkout experience is fast, simple, and convenient for customers, which helps improve conversion rates. I would love to see even more visibility and promotion opportunities for merchants, especially for newer stores and trending products. Better marketing support and increased product discovery within the Shop app could help businesses reach more customers and grow sales. Overall, it's a valuable platform and I appreciate the continuous improvements being made.
I was able to contact customer service and they answer my questions, it was great.
Great app with a user-friendly design. It performs well, is fast, and makes everything simple. Definitely one of the best apps I've used.
The Shop App is a very useful addition to Shopify and overall I really like what the team has created. The mobile-focused shopping experience feels modern, clean, and premium, especially for visual brands.
One challenge I experienced was with the Hero section image ratio. It can be difficult to correctly position and scale the hero image because the editor preview does not fully match the real appearance on an actual iPhone during live usage. Sometimes the composition looks different on the real device compared to the editor preview.
Another thing worth mentioning is that design updates are not fully real-time. In many cases it takes around 30–60 minutes before visual changes appear correctly inside the Shop App, which makes fine-tuning the layout a bit slower.
An additional suggestion from the perspective of an ART-focused store:
It would be very helpful to have a dedicated “Art” or “Home Decor / Wall Art” discovery category inside the Shop ecosystem — especially for digital artwork and non-physical products. Currently it can be difficult for customers to discover digital art stores quickly through search.
Despite these points, the platform is very promising and I genuinely enjoy using it.
We’ve really enjoyed using the Shop app for our store. It has helped us reach new customers, increase product visibility, and create a smooth shopping experience for mobile buyers. The integration with Shopify is simple, and sharing products and content through Shop has become a great additional source of traffic and sales for our boutique. We also love how easy Shop Pay makes the checkout process for our customers.
Can't run shop ads in Australia this should be fixed immediately
