Reviews (9,781)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up, integrates seamlessly with their store, and requires little ongoing work. They like the clean, mobile‑friendly interface, strong order tracking, and how it mirrors existing branding and collections. Many report “free” extra traffic and higher conversions, especially via accelerated checkout. Shop posts and campaigns are praised for pay‑per‑sale marketing, and support and the AI assistant are described as helpful.

February 21, 2026

It's great that Shopify includes this as part of their package. To have another platform to sell on is a great benefit, especially to those like us who are just starting out. It syncs effortlessly to what we've already created in our store.

Kingdom Brews
United States
Over 2 years using the app
July 23, 2026

Exelente

Gotitas de amor tejidas
Spain
3 months using the app
Edited October 1, 2026

La experiencia muy buena

MR JEWELRY BOUTIQUE
United States
3 months using the app
February 21, 2026

The Shop app is great. It keeps track of all of the areas that I've visited and also that I've purchased from. Forget where you were or if you made a purchase? Just check out the Shop app for the essentials.

I love that it can make the payment easier when I'm purchasing and also it allows for different options depending upon how you want to pay.

Overall a great app making shopping easy and convenient.

THE SCENT GARDEN
United States
About 2 months using the app
Edited June 8, 2026

Perfecte hulp app ben er heel blij mee. Ik kan doen wat ik moet doen.

Skandishpaper
Netherlands
4 months using the app
May 31, 2026

Great app, bringing new shoppers to our store all the time!

Thermofans.com.au
Australia
Almost 5 years using the app
Edited June 7, 2026

it is working well.

EveryDayCare Australia
Canada
5 months using the app
Edited October 3, 2026

very nice.

OneClickSmart
United Kingdom
10 months using the app
February 20, 2026

SHOP was connected to my online store but I rather ignored it until the last few days. After listening to the webinar on Thursday about running a SHOP campaign I decided to pay attention and spent the time needed to sort out some issues with my catalogue and Collection details on SHOP. It was a pleasant surprise to see the functionality and marketing to customers on the SHOP app.
Now I am looking forward to running my first campaign. It sounds more promising than Meta & Google ads.
I also plan to research the partner apps that can be added to enable reviews. This is something I have wanted but wasn't ready to spend the time and money to add reviews to my online store so a partner app on SHOP my be the easiest solution for me.

Maggie’s Celtic Golf Collection
Canada
Over 3 years using the app
July 10, 2026

I love the idea of the shop app. The complete lack of control over the products shown in the app are frustrating af because it is primarily showing our lowest priority products and add-on products that I don't even want visible on the Shop app. I also don't want to have to unlist them on my website or impact my store's SEO because the Shop app doesn't have control over what is listed any other way.

I want to use the advertising. I'd LOVE to give you money for advertising but not when I have zero control over the items advertised and zero control over the customer journey.

I have a hero product that I'd love to advertise, but I can't, because instead the app is showing $1 tea bags and $3 incense boxes that are add-on items to my actual products.

I'm surprised at how wildly frustrating it is.

Rebecca Graves Pottery
United States
Over 5 years using the app