Shop

Onboarding could be easier.

Works great when they actually allow you to be online. But they’re stringent process of you having a .9% chargeback rate or less is very difficult to contend with when you have customers who will charge back five minutes after they made an order because they have buyers remorse or whatever. And then you get penalized.

Enjoying the seamless platform, but wish the marketing integrations were smoother for campaigns.

Love it. It is a great app for sales! Professional and clean . Making sales through this channel

I switched over from Etsy about a year ago to Shop and it was a smart move. However, because there are so many app options it can be overwhelming to know which to install especially when there are multiple apps that seem to do the same thing. I will say the integrated AI help assistant is FANTASTIC. Anytime I have any issue I get perfectly accurate help and good explainations. It might be a good idea to offer certain alternate versions where the basic necessary apps are set up for you based on your store type and need. There are simply too many options to sift through and for a small business it can be time consuming. That being said, I appreciate the constant new improvements and many free options that provide true enhancement and value including ways to streamline and automate workflows. I am very happy with the level of customer support available. I would only caution someone who isn't very tech savvy to hire a consultant or do a bit of research first. Otherwise, very pleased with the app.

Good marketing tool to expand reach beyond what just a Shopify store alone does. Only wish that there was more ability to customize and less limits on number of products, categories, etc.

gut

I love how the shop app is easy for shoppers to use. My biggest problem is THE APP decides what products to promote and put first for campaigns. Currently it is spot lighting a product we don't even have stock of. I would like them to add the ability to put a short video for the shop updates section, right now it is only a post.

It is an easy interface with Shopify and gets us out to a whole other group of customers. Note - you have to update it, just like your website, but separate from your website. When I update sales etc - I look at both places to make sure they are correct.

Seemless account activation, aesthetic interface and really simple editing format. A great platform to incorporate into your business for an additional sales channel.
Would highly recommend using the Shop app to any business owner.