Shop

Very useful app and simple to use once you get the hang of it. Approx 1,000 products all displaying nicely since they upgraded the layout, which really helps. And even though we had almost no orders via Shop the first year, we are now getting several orders a month. A great way of being discovered by new customers.
On a personal note, have actually used it myself as a customer. Purchased from many different stores and found it a very convenient and easy way of finding all sorts of stuff on one app without having to instal a tonne of apps.
Very good way for customers to keep track of their deliveries too.
It's a brilliant idea and it keeps improving over time.
Highly recommended for both merchants and customers.

This APP causes more issues than it is worth. EVERY TIME I fulfil an order (in the UK) SHOP sends my customer a DHL (USA) tracking number to my customer causing so much confusion. The are no settings to prevent this and ZERO support. It's just simply awful.

As far as I can see there is no way to adjust delivery dates. We sell fresh food that we make and prepare. The delivery dates shown to customers on these products are too short especially at holiday periods.
I do not see a way to correct this.

To bad they double dip into your profits. They allow whatever retailer who is selling your product to be relisted on your own website for a higher price that they markup and you have to pay more fees. Also there is no way to prevent this except no using the app. Someone didn't think this through!!!

I love the Shop app. It has been an essential platform for growing my independent music business and connecting with a global audience of jazz guitar fans, students, and music lovers. Shop makes it easy to showcase high-quality music, educational content, and music-inspired products in one trusted marketplace. It’s a powerful tool for independent artists and educators who want to expand their reach, build real community, and run a professional online store.

1) If you click you're having a bad experience with Shop App, it just spins and spins and never takes you anywhere. If you click you're having a good experience, the link to leave a review here opens up immediately.

2) If you have a customer who pays with Shop App and Shop Pay on installment, now Shopify keeps charging the customer monthly installments even after you've put in the cancel the order and refund the customer's money back.

That's very bad.

Este foarte usor de folosit ,rapid de configurat,teme frumoase,totul la standarde inalte cum ar fi pozele produselor si are impact urias asupra clientilor!
Super multumit!

My experience with Shop.app has been extremely disappointing. Their current policies create an environment where fraud and abuse against merchants can happen far too easily. The biggest issue is how the platform handles chargebacks. Customers can place an order, receive the product, keep it, and then file a chargeback with their bank claiming they “never received the item.” In most cases, banks side with the customer, leaving the merchant with a total loss — the product is gone and the money is taken back.

Instead of supporting merchants during these fraudulent situations, Shop.app makes things worse. After chargebacks occur — even when the merchant fulfilled orders correctly — Shop.app immediately deactivates the store for six months. This punishment comes on top of the financial loss caused by fraudulent buyers. In practice, it feels like the policies protect scammers more than the merchants who actually keep the platform running.

Another major issue is their product rating policy. Even if a merchant’s rating drops slightly, for example from 4 to 3, Shop.app disapproves our products for advertising. There’s no clear explanation or logical business reasoning behind this. The system reacts harshly and automatically, without considering real-life context or merchant history.

These decisions directly harm honest sellers. I personally have had inventory sitting for over a year, generating zero sales, because my store was deactivated. The financial impact has been significant, and there is no real support from the platform to resolve the root problem — the fraud.

It’s no surprise that Shop.app has many negative reviews on Shopify’s own app store. The merchant community has been raising similar concerns for a long time, but nothing seems to change. Shopify should seriously reconsider allowing a product with policies like these to operate, because the current system pushes merchants away instead of empowering them.

My message to fellow merchants: be cautious before listing your products on Shop.app. Until they update their policies to genuinely protect sellers, the risk is simply too high. When enough merchants stop listing, perhaps the platform will finally understand that their policy choices need to change.

I like the ease of set up and the simple interface. The only problem I faced was creating a cover photo. The recommended size works very differently for app and desktop. In desktop it gets completely cutoff and looks really blurry. While uploading it doesn't give a preview of how it'll show up in the app either. A better preview and option to upload different images for desktop and app will be helpful.

You can no longer hide SKUs which makes this unusable as a business with any complexity.