Shop

Charged without justification and inquired numerous times without explanation. Requested invoice or proof of bill and was never provided. We had to block their attempts to withdrawal from our bank. Requested numerous times to provide account information for the Affirm gateway and no information could be given even though an account was set up in our name meanwhile charges were being accumulated. Help has never been forthcoming and all we have received is the runaround. Our Shop sales channel is suspended and when we finally just gave up and agreed to pay the debt, we still have no information about, they will not collect the payment. HORRIBLE accountability resulting in lost revenue with no hope to rectify the matter. Getting to the point of seeking legal advice in hopes of finally getting access to "our" Affirm account and maybe some form of an invoice. We have been dealing with this for well over a year to no avail.

limited flexibilty, no real cutomization, no way to "own" the relationship with the customer. there app is more of a gereral marketplce we are steering customers away from it

For older customers, such as people in their 80s, it does get a little confusing for them. As they did not grow up with this technology, they frequently call me to find out what 'Shop' is for. Or they click on it, and it completely derails them. Generally, I end up taking the order over the phone to put their mind at ease. Considering how the brain works or doesn't, the 80- and 90-year-old persons are to be congratulated that they even try! That's all I have to say about Shop at present. Thank you for this opportunity to share.

We’ve been using this app for Ambient Aura Jalle and found it extremely helpful in boosting customer engagement. The product review integration is seamless, and the interface is simple to manage. Customer support has been responsive whenever needed. Overall, it has contributed positively to our store’s growth and trust. Highly recommended."

The app was easy to use and migrated smoothly into my Shopify account.
Setting up the online store can be challenging. Having a minimum oftasks to do was less stress.

Shop app is great because when I retrieve emails from customers or phones numbers and they are Shop users their info is already in the Shop app. Which makes it easier to verify and ask permission to add them to my email subscriber list.

Fairly easy to set up. Most features are included however some require additional shopify apps to work which means more expenses. Also advertising on the Shop App is for business located in USA and Canada only.

It’s awesome, I got most of my sales from shop.Keep it up.can’t wait to reach 100 sales.

I enjoy using shop. I can always track when and how long item will ship and be delivered. I like the installment options as well.

The only suggestion I would have is when shop sends a message concerning the order. Leave pop-up message in message folder to refer back to.

This entire experience has been a complete failure of support and a major disappointment. As a seller and boutique owner, I have wasted significant time attempting to use this app. The most frustrating part is the absolute lack of assistance: Shopify Support cannot provide answers (despite creating the product), and the app's support channels offer no resolution. The inability to get clear guidance is unacceptable and renders this application unusable for business owners. This product is a joke, and I strongly advise against using it.