Reviews (9,799)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up, integrates seamlessly with their store, and requires little ongoing work. They like the clean, mobile‑friendly interface, strong order tracking, and how it mirrors existing branding and collections. Many report “free” extra traffic and higher conversions, especially via accelerated checkout. Shop posts and campaigns are praised for pay‑per‑sale marketing, and support and the AI assistant are described as helpful.

September 14, 2025

Easy to set up and personalise. I didn't realise we had reviews left on Shop so it would be good to send notifications to your Shopify admin

Twin Traders - lloydtyler
United Kingdom
Over 2 years using the app
Edited January 21, 2026

NOT COMPATIBLE WITH MANUAL PAYMENTS

Shop Pay will totally hijack your checkout and prevent customers from seeing manual payment options unless they happen to notice and click a tiny "check out as guest" link. Utterly bad UX!

My business clients need to see "Purchase Order" front and center.

RopesGear.com
United States
Almost 3 years using the app
September 11, 2025

I’m new to using the Shop app, and so far I’ve been really impressed. The setup was simple, and everything has been smooth and intuitive to get started with. I love how clean and modern it looks, and it makes my brand feel professional right away. It’s easy to use, helps me connect with customers, and I can already see how it will support my store’s growth. Highly recommend for any merchant looking to build trust and create a great shopping experience.

Autophagy Nutrition
United States
5 months using the app
September 10, 2025

I love most of the features of this app. I wish there was greater control over the layout of the collections (carousel vs grid) like in the general theme editor, but all in all it is a rock solid low-maintenance addition to our core website.

Coral Cove by Lakeshore Lifestyles
United States
About 1 year using the app
August 28, 2025

Shop is easier to manage and edit than before. It integrates well with workflows and collections and updates instantly. Testing is suggested to ensure discounts apply as intended.

The Butter Project
United States
Over 2 years using the app
Edited July 28, 2026

Easy to use, looks great and functions exactly like the website. Perfect way to get an app without the usual, large expense of app development.

Rustic Charm Interiors
Australia
Over 3 years using the app
August 26, 2025

After only a month of use, we have zero regrets migrating from "the other guy" to Shopify. Setup was a breeze, great customer service, and tools that just work like they're supposed to. We're optimistic that Shopify's integrations and marketing tools will continue to grow with us. Most importantly, it makes checkout a breeze easily converting shoppers into buyers.

Farm Shoppe
United States
5 months using the app
August 21, 2025

Good, with a suggestion

Overall, this app is very solid and has helped me a lot with my store's SEO. It's user-friendly and the reports are very detailed. My only suggestion would be to add a feature for bulk editing meta descriptions. Still a great app and worth the price!

Saigon Flowers
United States
3 months using the app
August 21, 2025

It will double post reviews for products in a bundle even though it's the same product

TheGuideliner™
Australia
Over 1 year using the app
Edited August 28, 2025

This app is amazing because it keep track of any package headed to you, no matter where you purchased. It serves as a standard for invoking a feeling of trust when shopping. I know that if I see the shop symbol that I can trust that my package will arrive.

Excel Pets
United States
3 months using the app