Reviews (9,799)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up, integrates seamlessly with their store, and requires little ongoing work. They like the clean, mobile‑friendly interface, strong order tracking, and how it mirrors existing branding and collections. Many report “free” extra traffic and higher conversions, especially via accelerated checkout. Shop posts and campaigns are praised for pay‑per‑sale marketing, and support and the AI assistant are described as helpful.

Edited April 27, 2026

All this app does is LIE straight to your face. DO NOT RUN ADS WITH SHOP. They claim that the maximum customer acquisition cost is the maximum sum that will be taken, but it's never dynamic, they will keep taking AS MUCH AS THEY CAN FROM YOU. Advertising with Shop has led us to losses in the triple digits, simply because they claim that the customer acquisition will be the maximum, but they never say it will be a flat fee of what you indicate to all orders.

ProTrendyz
United States
Over 1 year using the app
July 29, 2025

I would put 5 stars since it's very simple and free app but the crucial setting is absent: automatic publish all products to the Shop. Such an obvious feature but no...

Kamaji Market
Japan
About 1 year using the app
July 21, 2025

Shop provides the transparency, ease of use and frictionless checkout that helps to drive conversions through a seamless experience. We rely on Shop to help us drive growth and repeat purchase.

Sacred Rituel Beauty
United States
Over 1 year using the app
July 15, 2025

We love Shop and how it allows us to quickly and efficiently reach customers we never could have virtually. We are a record store out of western Kentucky and Shop has allowed us to reach a much broader audience. With the prices of a small rural town record store and a collection of something from a big city, we make a lot of people happy through this app! It is user friendly for people like me who are not tech savvy as well!

Wits' End Records
United States
10 months using the app
July 14, 2025

As it is integrated so seamlessly with the Shopify backend, it's very easy to manage. The storefront is easy to create and update and it essentially runs itself.

Red Rooster Coffee
United States
Almost 3 years using the app
July 14, 2025

I wouldn’t say customer service was unresponsive — the support staff did reply and acknowledged the issue. However, it was beyond their scope, so they escalated it. That’s when the waiting began. When you run an online store 24/7, timely resolution is critical. Delays can really disrupt operations.

Shopboxdeals
Canada
Over 1 year using the app
July 7, 2025

does exactly what it says , would be useful if you could priortise product views

THATSMYOFFICE
United Kingdom
Over 2 years using the app
July 5, 2025

I have contacted support for over 6 months and i am still not able to get my account back- they emailed me saying im good to use the account and we are approved but noting has changed in the backend. Everytime i talk to an agent they tell me they will get it fixed in 48 hours, but noting is being done.... I am honestly very surprised that SHOP PAY is this bad with support... its honestly very disappointing...

Varouj.com
United States
About 1 year using the app
July 3, 2025

Cool app I do like having my website www.NorthRustic.com sync with the Shop App. Not certain if my web apps also apply to Shop App but it seems like it might. I collect information for customized orders (engravings) so as long as my customers can upload an image or type of their engraving I am happy ;)

North Rustic
United States
26 days using the app
June 26, 2025

With only a few hours of input, the Shop App has been generating sales as a secondary channel.

ODGG, LLC
United States
Over 2 years using the app