Reviews (4,704)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

August 2, 2024

We found the app was easy to use. Although sending out a max can be sorted by email address server.
Love the fact that the input of photos is so easy, no need to resize and then input.
At times it doesn't want to react to an action, but giving it a bit of time, works.
Would like to see more control on font size.
It is one of the easiest app to use as opposed to others which we used.

Knitting Time
Canada
Over 1 year using the app
July 25, 2024

Eu achei o programa muito bom e dei 4 estrelas, pois é óbvio que tem coisas para melhorar. Acho que é fácil de usar, programar e criar os e-mails. No entanto, deveria haver uma ferramenta dedicada para os templates, permitindo criar formatos específicos com a identidade da marca.

Além disso, seria útil se elementos como as redes sociais da marca pudessem ficar salvos, permitindo apenas marcar na hora de criar. Atualmente, ter que adicionar link por link é frustrante e atrasa muito o processo.

Seria interessante abrir para que criadores enviassem mais templates, pois os padrões disponíveis muitas vezes não correspondem à identidade visual da marca.

Nuance Lingerie
Brazil
Over 2 years using the app
July 22, 2024

you get 10k free emails a month. eventually you'll get charged, but we were making revenue off of the free ones, so it's totally worth it, it's a really scalable option.

If you can't afford a lot of stuff, you can use this to get to the point where you can!

FitFixNow
United States
About 2 years using the app
June 6, 2024

Everything was ok for a number of years, but Shopify has decided that we do not need to see open rates on any of the campaigns that have 100% delivery.

I mean: every other email provider shows open rates, etc, but Shopify's programmers, decided they see things differently and removed these report stats.

vfx-studio
United States
Over 3 years using the app
Shopify replied June 10, 2024

Thank you for your review. Campaign analytics reports can be accessed from the *Campaign Summary > View Report* section through Shopify Email's marketing tab. Read more about this here: https://shopify.link/j6rb. -Olivia, Shopify Support

June 2, 2024

Easy to use. The only improvement I would ask for is more seasonal templates - ie mother's day, fathers day, easter, Christmas, grandparents day etc, and a choice of 2 or 3 for each

Home And Bay
United Kingdom
Over 3 years using the app
May 31, 2024

Pretty simple to learn how to create and send emails. There are a few templates to help get you started but with a blank template you can create your own content. The only downfall about the email app is that the recipients of my store's emails, don't actually see my company email address if it's a third party email address. The recipients see shopify's default email assigned to the store which consists of words and numbers that's something like "store+55971938392@shopifyemail.com" that's not very professional or convincing looking. I really do not want to rebrand a new email but may have to as to prevent the funky default shopify email address. I'd like to see Shopify allow third party Gmail accounts to integrate seemlessly with their email app so you don't see their strange default email address.

LG Natural CBD
United States
7 months using the app
Shopify replied June 3, 2024

Hi there, thank you for your review. I am not sure if this is expected behaviour at this point as merchants should be able to set their own email address as the sender email listed, so I would recommend touching base with our support team to see if this can be avoided: https://shopify.link/vRnL.

We appreciate you taking the time to share your feedback with us. -Victor, Shopify Support

May 30, 2024

Easy to use app that simplifies the process of adding links to products and voucher codes. The seamless integration makes it a breeze to put functional emails together for your Shopify subscriber list.

Friendly Soap
United Kingdom
About 2 years using the app
May 28, 2024

Easy to use, but would love to see some more advanced options like the ability to edit the HTML.

Digital Heroes
United States
Over 1 year using the app
May 29, 2024

When creating my own the buttons did not always work. I switched to one already made and added and changed images and wording and it was fine. It was only sent to 89 people and after 9 minutes it is still sending.

Lynn Salem Creates
United States
About 1 month using the app
May 27, 2024

I love Shopify Email campaigns. Seamless, professional, and the templates are a joy to customize. We are guaranteed orders after each campaign is sent. I used to pay a salaried employee ti do this with a costly email service company.

Hopeless Romantic
United States
Over 1 year using the app