Reviews (4,704)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

April 24, 2024

Its great, great statistic, works really easy - only not fun is, that external links in the email arent tracked.

Arisverlag
Switzerland
9 months using the app
April 24, 2024

i think this feature is great! so customizable and u can adjust it to your brand image nicely. really good structured email builder, i love how many options u have to add in images, links to products, specific sales or discounts etc.

LITERALLY PERFECT
Canada
3 months using the app
April 24, 2024

Happy with the functionality, lacking on my plan is the ability to add video to the mails.

ILoveBoobies ZA NPC
South Africa
Almost 4 years using the app
April 19, 2024

I wish there were more customization options available or additional types of sections. Overall, this is a simple and effective way to set up email campaigns and flows!

WhiskeyMade
United States
5 months using the app
April 18, 2024

Easy to use! Templates are good! The only thing I wish I could do was surveys!

Baker's Bars Soapery
United States
10 months using the app
April 10, 2024

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time.
Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.

Somerset Foodie
United Kingdom
Over 2 years using the app
April 9, 2024

it works nicely . it could be improves with more templates or adding more URL from other platforms such as Meta.

by Bella
United Kingdom
Over 1 year using the app
April 6, 2024

Cant send email to my clients which i migrated from opencart, abandoned cart emails are never sent, most of campaigns are failed.

LETOUCH
Kuwait
2 months using the app
Shopify replied April 10, 2024

Thank you for your review. We would be glad to look into this with you further through our authenticated support channels to ensure you get the help you need. Please connect with us through this direct link (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support

April 5, 2024

It's OK, but I'd like more customization options and a better interface, everything feels too limited and simple. Does the job for short simple newsletters.

Danita Art
United States
Over 1 year using the app
April 4, 2024

Very intuitive, easy to use design tools but in terms of practicality for abandon cart it's not great; the person would have had to accepted email marketing which reduces reach. Come on Shopify.

NiceSeats
United States
5 months using the app