Reviews (4,704)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

May 27, 2024

Customer can be reach out constantly as a reminder or simply to see you every day. So simple to use to have a huge engagement and traffic to your store. Highly recommended

I love me more lingerie
United States
3 months using the app
May 26, 2024

It's good, and I'm glad to have an integrated mail app. I used to use Constant Contact, and there were features that I would love to see added to Shopify mail that would make it closer to that kind of app. But I'm quite happy to not have to pay Constant Contact, and I'm willing to put up with slightly less functionality but better integration and ease of use.

Gorgeous Fabrics
United States
About 4 years using the app
May 24, 2024

Shopify email has been great! I love how easily it integrates with my store and allows me to easily create targeted email campaigns. I give this app 4 stars instead of 5 because of the font size selector. It's a slider bar rather than a box you can enter a number into. Sometimes it's a little finicky to select the font size I want. It is also a little tricky to make two different sections of text within the same section different font sizes. Other than this, Shopify Email has done a great job of allowing me to maintain and integrated email list without paying for an external service. I would recommend it to anyone with a Shopify store.

Polished Embroidery
United States
Over 1 year using the app
May 20, 2024

I'm loving it! Since I opened my shop 6 years ago I have used payed email marketing (privy). Until I had problem about a month ago. On the new products launch day the provider simply couldn't send my email to my customers. I reached out to them and I only heard back from them a day later with no solution. They were having some issues and couldn't provide help. This cause me great loss. Searching for new service I found out Shopify offers a bunch of apps including email marking. I'm using it for about a month now and I'm super satisfied! It's much simpler, but I like it. Super easy to use. I love the fact there is no cost. I recommended it!

Aguas Claras Organics
United States
3 months using the app
May 17, 2024

This app is easy to use and it works well. HOWEVER... there are NO automated flows for sending new blog posts!

Sending automated emails for new blog articles is such a basic function - yet it is missing from this app. Other email apps DO allow you to create an automated campaign for sending emails when a new blog article is posted. This function is critical. It's really unfortunate that this app cannot do this.

EscapadeWarehouse
United States
2 days using the app
May 11, 2024

8/10 for user friendly, features, intuitiveness, etc. Also an impressive amount of features and templates to customize for business owners. Some lagging and occasional glitches or limitations but overall love this app.

Kink & Link Collection
United States
Almost 4 years using the app
May 9, 2024

It's decent enough to use, but I would like more ability to better customise fonts, colours, and the general theme of emails. In particular, changing colours of text and hyperlinks to be our house colours is time-consuming and doesn't work very well.

Working Class History | Shop
United States
About 2 years using the app
April 30, 2024

I love the functionalities and how easy to use the app is. The email formats and content, templates are great and eye-catching. We get great feedback from our customers as well on our email marketing communications.

House of Zen
Zambia
9 months using the app
April 29, 2024

We really love Shopify platform and their email are useful... BUT i will be honest their email system is not the greatest and their competitors when it comes to email marketing are out doing them!

Shopify doesn't have much room for creative emails. As its a shopify platform with a shopify email iv'e always wondered why they do not have video options or GIF or moving features inside their emails but other platforms do? This is sad as the best thing is as a company is to limit the amount of platforms we use to not build clutter but it looks like it might be an options

PBeauty Hair
United Kingdom
Over 3 years using the app
Shopify replied May 1, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

April 29, 2024

I would recommend.
The templates are easy.
Adding the emails from our previous store was a bit cumbersome

Colorful Custom Creationz
United States
4 months using the app