Reviews (14,856)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful no‑code automation tool for streamlining order management, tagging, inventory tracking, and product/collection updates. Many report saving 15–20 hours weekly and call it a “game changer” for scaling. The visual builder is intuitive, and AI/Sidekick features help create complex workflows. Merchants use it for customer journeys, abandoned carts, SEO tasks, and alerts, praising its reliability and integrations like Slack.

October 4, 2025

This app made it so easy to build my email workflow for Heavenly Aroma! I created a full 4-part welcome series with discount codes, social media connections, and branded designs — all without needing to code. The drag-and-drop editor was simple, clean, and intuitive. I loved how easily I could match my brand colors and voice.

Highly recommend it for small business owners who want professional, on-brand emails that convert.

Handcrafted by a Nurse – Embrace the Journey

Heavenly Aroma
United States
About 1 year using the app
October 3, 2025

It’s effective, but requires depth of knowledge to create your own flows, which is difficult and blocker for more use

Backgammon Galaxy
Denmark
Over 3 years using the app
October 2, 2025

Very powerful if you can work out what the variables are because theres no consistency between the actual variable name and what you see in shopify admin, some of them even conflict in json data

Start Fitness
United Kingdom
Over 4 years using the app
September 30, 2025

Flow's incredibly useful, it has tons of functionalities and a few nicer data attributes than through the API. With the scheduled time trigger, you can even do stuff like change content for launches. It's come a long way and can replace the need for a lot of backend functionalities that would otherwise be a pain to set up, and the usability is chefs' kiss.

White Fox Boutique USA
United States
Almost 6 years using the app
Shopify replied October 29, 2025

Hi, thanks for the review, we appreciate it.

September 29, 2025

The UI changes on Flow are making it hard to use. The option to add a condition wasn't available for me until I added an action. Then I could remove the action and only then would it let me add a condition. Also the UI inside of the condition selections to add a string of text was really hard to understand. I'd rather go back to the old UI tbh.

Allbirds
United States
About 8 years using the app
Shopify replied October 29, 2025

Hi, thanks for the review. We think that you hit a temporary issue that we had as we rolled out some UI improvements. This should have been fixed.

September 22, 2025

This app makes you start a new flow for every customer you want to blacklist, each variable requires its own Flow. Depending on if you choose "AND" or "OR", it may affect your Flow greatly. Not very efficient, too complicated. I would like to see it improved. Also, having to make a whole new flow within a workflow is a hassle, you should be able to duplicate the ones within each workflow. Very complicated to use. Hoping to see some improvements. Additionally, one wrong move and you could end up cancelling any and all orders to your store.

Kiyoko Beauty
Canada
About 2 years using the app
September 22, 2025

Simple and useful, but it lacks some important triggers like Producto updates.

Barefoot You
Spain
Over 1 year using the app
September 22, 2025

It was initially very itimidating because the conditions looks like a lot of code. However, I was able to figure it out because I searched for a specific condition rather than scrolling through all the code. This search function allowed me to bypass all the jargon and made it easy to set up my simple flow.

Message In A Bottle
Singapore
7 months using the app
September 18, 2025

The flow does not allow multi legged flows with wait time of more than 90 days

Advance 7
Hong Kong SAR
12 months using the app
September 17, 2025

Excellent, please keep adding cool features, it would be nice if there were an order tagged trigger.

Hobbii
Denmark
4 months using the app