Reviews (14,864)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful no‑code automation tool for streamlining order management, tagging, inventory tracking, and product/collection updates. Many report saving 15–20 hours weekly and call it a “game changer” for scaling. The visual builder is intuitive, and AI/Sidekick features help create complex workflows. Merchants use it for customer journeys, abandoned carts, SEO tasks, and alerts, praising its reliability and integrations like Slack.

August 29, 2025

The perfect companion to automate those small but important tasks. It just works great every time, if there's an issue it'll let you know about it. Paired with sidekick you can view example output of your workflows before you run them and receive recommendations on improvements to variables.

ABC Fabric
United Kingdom
About 2 years using the app
August 28, 2025

It offers a wide range of possibilities and can cover very complex needs, but the technical setup is often difficult to manage or figure out, and support assistance is usually required.

Sonarworks Store
Latvia
Almost 4 years using the app
August 27, 2025

Great - could be easier to use with common ready to use flows presetup, and natural language rules not liquid variables - but overall its helpfull

AstroPet Shop
Germany
About 1 year using the app
August 25, 2025

Flow has gotten incredibly useful and flexible, to the point of handling a lot of the actions you would normally do in a middleware. The other day we implemented a first_published_date to have a source of truth on which products came first, and it was doable entirely in Flow. Excited to see what comes next.

White Fox Boutique AU
Australia
Almost 6 years using the app
August 26, 2025

I need a FLOW that can tag MULTIPLE open/unfulfilled/partially fulfilled/not cancelled orders by the same customer - basically multiple un-shipped orders so I can easily ID them. Shopify AI and ChatGPT have not been able to successfully suggest a method. Seems absolutely ridiculous this isn't a template - TO SAVE SELLER AND BUYER MONEY!

The Painted Heirloom
United States
Over 1 year using the app
Shopify replied August 26, 2025

There are a few templates pretty close to that. This one holds fulfillment if the customer has more than 1 order open https://shopify.com/admin/apps/flow/editor/templates/178e69ed-6bfe-4fc8-8cb8-817fc28f81da

August 25, 2025

L'application est relativement facile d'utilisation, mais j'aimerais avoir accès à un tutoriel ou un guide de ressources pour mieux comprendre la définition des différents éléments.

Vêtements Mandala
Canada
4 days using the app
August 25, 2025

It's great when it works but we seem to run into issues every few months with something not working correctly even though we have changed nothing to our flow. I do not know if this is due to updates or what but it is getting exhausting.

Top Knot Gifts & Boutique
United States
Over 1 year using the app
August 19, 2025

the concept is genius, but understanding how the pieces fit together and the selection of the data elements and loops that are needed for each is beyond a normal user. We're techy, but we have had 10 runs at it and finally gave up.

The Spanish Table
United States
Almost 2 years using the app
August 18, 2025

Pas super user friendly et pourrai être simplifié selon moi...
Les traductions ne sont pas géniales et il faut faire beaucoup (trop?!) d'essais-erreur...

Mais quand le flux est bien construit, c'est vraiment un outil génial!

House of Elia
Canada
6 months using the app
Edited January 2, 2026

Flow is awesome, but does have some maddening limitations. For example:

You can use variables in certain email address fields, and you can use fully custom liquid in certain email content fields, but you can't do both in any action. :/

Advanced logical conditions are difficult: "IF (this AND this] OR this". An action can have multiple outputs (yay) but can't be triggered by multiple separate events.

The "run code" action is hamstrung. If I recall correctly it can't send an email.

Context, variables and email templates don't transfer seamlessly from one scenario to another. If you change your trigger from "Fulfillment Ready" to "Order Paid" the entire flow is broken.

It's also frustrating that we should even need Flow for certain things that should be native functionality, like auto-capturing payments EXCEPT when fraud risk is high, or triggering a custom message to a dynamic email address. BUT it is great to have, and keeps getting better. I've upgraded my rating because (and I'm learning how to use it better).

RopesGear.com
United States
Over 1 year using the app