Reviews (14,863)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful no‑code automation tool for streamlining order management, tagging, inventory tracking, and product/collection updates. Many report saving 15–20 hours weekly and call it a “game changer” for scaling. The visual builder is intuitive, and AI/Sidekick features help create complex workflows. Merchants use it for customer journeys, abandoned carts, SEO tasks, and alerts, praising its reliability and integrations like Slack.

August 13, 2025

not enough triggers. need trigger for product updated or variant updated

Bamboo Body
Australia
Over 3 years using the app
August 14, 2025

Het werkt goed en soepel, en je hebt ook veel opties die je kunt gebruiken. Ik ben er tot nu toe - na 4 maanden gebruik nog steeds erg tevreden mee.

Pootjes Plezier
Netherlands
4 months using the app
August 13, 2025

Not great support. UI and all intricacies are way too complicated for average shopify user to use. I dont get why they dont have a chat like interface like Zapier where you can type out the exact flow you want in natural language and it builds it for you; if they had that, we would use Flow 10x more than we do.

Rejuvia
United States
Over 1 year using the app
August 13, 2025

The functionality is great, and it's free. For those reasons, I love it and highly recommend it. But I really wish they had more help documentation. This is especially the case when it comes to finding certain search criteria, or what fields mean, specifically. There's really not much out there except for Q&A forums -- can't they have a glossary or repository with definitions?? And I wish that when you had a flow set up, you could click into the search criteria currently being used to see its hierarchy within all of the available fields; the app doesn't allow you to do that or to see the path to find it again.

Baloo Living
United States
Over 3 years using the app
August 9, 2025

So far so good, no doubt I am underusing this tool but already some of the things I have created have saved me so much time. Couple it with ChatGPT for easy instructions

Ravensby Firewood
United Kingdom
3 months using the app
August 8, 2025

Flow has been an excellent addition to our Shopify toolkit. It’s easy to set up, highly reliable, and has saved us countless hours by automating repetitive tasks. The flexibility to create custom workflows means we can adapt it to suit our business perfectly. Highly recommended for any merchant looking to streamline operations and boost efficiency.

Ghama Health
Australia
About 1 year using the app
August 8, 2025

Very powerful but missing some things like "customer updated" and every time you edit something the screen goes white and then reloads the page.

DuraPaw
Canada
Over 1 year using the app
August 6, 2025

great love the 0 code method, gets the job done can build some cool custom work flows. I wish it was easier to find specific ID's

for example, when a customer buys this specific product, I want to send a custom discount code for another product, i was having a hard time finding the ID of the first product thus when its true the next automation fires.

One Up Party Canada
Canada
Over 1 year using the app
August 6, 2025

Its a powerful concept but basic things like checking if an array such as tags: [] is null or empty doesn't work at all. Even your AI bot knows of this "quirk"

Natures Trace
United States
3 months using the app
August 6, 2025

So bad i cant even imagine, need to wait 2 months, but workflow gets deleted because it cant stay active more than 14 days? So why even offer an option to wait so long? Why even create this app if it cant complete the only function it is supposed to do...

Rigid lenses
Lithuania
About 2 months using the app
Shopify replied August 25, 2025

Hi, thanks for using Flow. To clarify - Flow does not delete your workflows after 14 days. Flow stores logs of what happened for 14 days. If a wait step is used, the data is preserved until the workflow has finished executing, which may be up to 90 days. But it will eventually delete the log. By doing this, our search is faster and we don't have to charge you to cover the storage, which can a very high cost.