Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as intuitive and easy to use, even for beginners, with clean, professional email templates and strong segmentation. The Shopify integration is straightforward and reliably syncs customers, orders, and product data to power effective automations like welcome flows and pop‑ups. Many report higher sales and simpler communication, and frequently praise fast, “world‑class” live chat support that quickly fixes sync, SMS, form, automation, and domain issues.

October 6, 2026

good, Mary helped me even when my computer had to be restarted twice, she was there when I logged back in.

Ziggy Ardor
New Zealand
Almost 7 years using the app
October 5, 2026

Very helpful with getting multiple shops connected and set up properly. Thanks for all the help.

Brass & Bliss Craft Co.
United States
Almost 3 years using the app
October 2, 2026

David was wonderful to work with. He was quick to respond, helpful and kind!

Every Home for Christ
United States
Over 3 years using the app
October 2, 2026

Paul was the best! Super knowledgeable and quick to respond. Took care of me and got me all set up.

MemorialDESIGNER
United States
About 2 hours using the app
October 2, 2026

Customer Support is great!

Lance was very professional and took time and care to help me solve my issues.

Keep up the awesome work!

Fender Audio
Singapore
Over 1 year using the app
September 30, 2026

Support with Marz went well. We worked through the troubleshoot for tag sync issues with Shopify and Mailchimp. After some time of finding the problem, Marz had it corrected. Thank you - Starkey Products

Starkey Products, Inc.
United States
11 months using the app
September 29, 2026

Great support from Cyrus to fix a data sync issue. Thank you!

Wild Knight® Distillery
United Kingdom
Over 7 years using the app
September 29, 2026

Working with Seph on an issue with a syncing setting to Shopify was so easy! He helped find the issue quickly and helped me get it resolved. His customer service was excellent as was his attitude during our chat session.

TruthInk Publications
United States
Over 7 years using the app
September 29, 2026

Lori has been incredibly helpful throughout my experience with Mailchimp. She is very enthusiastic, prompt, and attentive to every detail. She takes the time to understand the issue and provides clear, thoughtful solutions. I really appreciate her professionalism and dedication to making sure everything is resolved smoothly. Excellent customer support!

Joyoneer
United States
About 8 hours using the app
September 28, 2026

thanks to both Troy and Rhett who helpwd me get an embedded form up and running

Society Of Feline Artists Gallery
United Kingdom
Over 7 years using the app