Reviews (1,208)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.

June 3, 2020

Day one with Postscript but experience has been perfect so far. Super easy to install and most of the heavy lifting done already. Immediate response to support questions. Love this so far!

Wine Central
New Zealand
Edited December 3, 2021

Taylor was awesome! When something goes wrong, you need help ASAP! She was there when I needed her to fix my issue within seconds. UPDATE, Taylor helped me again figure out my questions fast :)

Bark Babes
United States
3 months using the app
Edited March 29, 2021

Micheal was my rep and he was amazing to say the least. He went above and beyond to help me set up. I am new to this SMS app but with his help I am all set to go and the response time was great.

QuinNicholee Boutique
United States
1 day using the app
September 11, 2019

Excellent customer service! Had a feature I wanted to have them implement on the app and they built it out and inserted in the same day! Great app, great customer service. They respond in seconds.

YogaClub
United States
About 2 months using the app
June 27, 2022

Love this app! I initially had trouble getting it to automatically pop-up on my site but I chatted with Faith from customer service and she was SO helpful! Got it done for me exactly how I wanted.

Doodles & Toast
United States
5 days using the app
Edited August 2, 2022

Faith is so helpful! She assisted in getting my billing issues taken care of. Zen did an awesome job helping me setup automations and answering questions I had. I really appreciate his willingness to help.

RCModest Apparel
United States
About 2 years using the app
November 21, 2019

LOVE THIS APP!!
customer service is great and very helpful. My customers love it! I will say it is a bit expensive and wish they had a better plan but the actual system is great!! super easy and friendly to use.

Shop Getlashedla
United States
10 months using the app
August 26, 2020

Amazing customer support team & a super user-friendly platform! Walks you through the process of making landing-page signups, creating campaigns, & getting user-compliance. Pumped to keep building our SMS program!

Fat Snax
United States
Over 1 year using the app
June 24, 2020

Awesome app, Can say best out of competitors. It has all the features to grow and expand your business to the next level. Their support team is very active and ready to guide all the way through. Totally recommend.

ÇHANELIA
United States
About 13 hours using the app
June 30, 2020

Customer Service rocks!!!!! I messaged them and got a reply in less than a minute. They then went on to fix an issue I had in less than 5 minutes!!!! I'm in my free trial but they now have a customer for life!!!!!!!

Plant Based Jeff
United States
11 days using the app